It is impossible to provide the best standards of health care without keeping information about you. This will include your name, address, date of birth and details about your next of kin and medical history. This information is held solely for the purposes of caring for your health.
The records are stored both on paper and computer, and may take other forms such as x-rays. We have a legal responsibility to keep all the information held about you confidential.
The obligations that the NHS has, together with the rights that every individual enjoys, are set out in the Data Protection Act 1998. Information about you may need to be shared with others involved in your care from time to time, for example a hospital consultant or a District Nurse. The sharing of information is specifically covered by the Act. It says that the sharing of sensitive, patient-related information is permissible for medical purposes provided that it is processed by: a health professional e.g. doctor, nurse, health visitor, or a person who, though not a health professional, has responsibility to preserve confidentiality.
If you have any questions or need further information on data protection please speak to the Practice Manager. Patients have a right to view all their paper and computer records. There will be a photocopying charge for any copies of notes requested. Currently this is 5p per A4 page. Please speak to the Practice Manager for further details.
A suggestion box is sited in the waiting room and we welcome ideas for improving our services.
We hope that our patient/surgery partnership will be a happy and agreeable one. However, should you have cause to make a complaint about the services offered by our surgery we do have a complaints procedure in place.
We would first ask you to either speak or write to the Practice Manager about the complaint and we will try to resolve the problem whilst maintaining a good patient/doctor relationship. A complaints advice leaflet is available from reception.
We do realise that when people are ill or have a problem they become particularly anxious. Our staff are compassionate people who are trained to do what can sometimes be a difficult job in an efficient and caring way, and to give our patients the best service possible. We would therefore be grateful for your understanding when dealing with any member of our staff.
The surgery has a policy of “zero tolerance” to violent, aggressive or abusive behaviour, whether physical or verbal, towards our staff. Patients who are persistently violent or abusive may be asked to register at another surgery.