Appointments are usually ten minutes long. You can arrange an appointment by telephone or by visiting the surgery.
You may be asked a few questions so that the urgency of the request can be established or, if your appointment is with the nurse, so that the correct amount of time may be given. Your co-operation in providing these details is greatly appreciated. The purpose of making a routine appointment is to enable you to have 10 minutes consultation with the doctor which should ensure that you have sufficient time to discuss your illness and plan a suitable course of treatment.
Urgent problems will be seen on the same day - see “Urgent Appointments” for details further details.
The demand for appointments is high so if you are unable to attend an appointment it would be appreciated if the practice could be notified as soon as possible so that it may be offered to someone else. In the event we as a practice are unable to honour an appointment we will also endeavour to notify patients swiftly and rebook at the earliest convenience.
If you have a genuinely urgent medical problem which cannot wait until the next available routine appointment please phone the surgery between 8.30 and 10.00am. You will be given a time for an urgent appointment with the duty doctor.
For long standing, complicated or multiple problems, repeat prescriptions etc please make a routine appointment.
If you do have to wait please be patient. Emergency appointments can take time.
Depending on the nature of your problem or query the doctors and nurses may be able to provide advice by telephone thus avoiding the need for an appointment. Please telephone between 10.00am and 11.00am. Your message will be taken down by the receptionist and passed on to a doctor or nurse at the end of surgery. You may be given a time in which to phone back and speak to one of the doctors/nurses. The doctor will endeavour to return your call within 48 hours. If the doctor feels it to be more appropriate they will ask the receptionist to book you an appointment instead.